Returns & Refunds

We want you to love your BagsClub piece. If something is not right, we offer a straightforward returns and refund process — no fine print designed to trip you up.

You may request a return or exchange within 7 days of receiving your order. To start a return, email support@bagsclub.shop with your order number and the reason for the return before sending anything back.

Requests made after the 7-day window cannot be accepted, except where the item is faulty.

To be eligible for a return or exchange, your item must be:

• Unused and in the same condition in which you received it.
• In its original packaging, including the BagsClub dust bag and any tags attached.
• Free of scratches, stains, odours or signs of wear.
• Accompanied by proof of purchase (your order confirmation email).

• Items marked as final sale or purchased during clearance promotions.
• Items that have been used, altered or damaged after delivery.
• Returns sent back without first contacting us and receiving return instructions.

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at support@bagsclub.shop with your order number and clear photos of the issue. We will arrange a free replacement or a full refund — including shipping — at no cost to you.

• Once we receive and inspect your returned item, we will email you to confirm approval or rejection of your refund.
• Approved refunds are issued to your original payment method within 7–10 business days.
• Original shipping charges are non-refundable unless the return is due to our error (damaged, defective or wrong item).
• For change-of-mind returns, the customer is responsible for return shipping costs.

If you would like a different colour or style, the fastest route is to return your original item for a refund and place a new order. Where stock allows, we are happy to arrange a direct exchange — just mention it in your return request email.

If your refund has not appeared after 10 business days of our confirmation email, first check with your bank or payment provider — processing times vary. If you still have not received it, contact us at support@bagsclub.shop and we will trace it.

For any return or refund question, email support@bagsclub.shop with your order number. We reply within one business day.