Privacy Policy

BagsClub ("we", "us", "our") operates bagsclub.shop. This Privacy Policy explains what personal information we collect when you visit our store or make a purchase, why we collect it, and how we keep it safe.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.

We only collect the information needed to process your order and improve your shopping experience:

• Contact details — your name, email address and phone number when you place an order or contact us.
• Delivery details — your shipping address, so we can deliver your order.
• Order information — the products you purchase, order history and any notes you share with us.
• Payment information — payments are processed securely by our checkout provider; we never see or store your full card details.
• Technical data — basic device and browsing information (such as browser type and pages visited) used to keep the site working and improve it.

• To process, fulfil and deliver your orders.
• To communicate with you about your order, returns or support requests.
• To send order confirmations and shipping updates.
• To improve our website, products and customer experience.
• To comply with legal and tax obligations.

We do not sell, rent or trade your personal information to anyone. We share it only with the trusted service providers needed to run our store — such as our e-commerce and payment platform and the courier delivering your parcel — and only to the extent required for them to perform their service.

We may disclose information if required to do so by law or to protect our legal rights.

Our website uses essential cookies to operate the shopping cart and checkout. We may also use privacy-friendly analytics to understand how visitors use the site so we can improve it. You can control cookies through your browser settings; disabling essential cookies may prevent checkout from working.

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Order and contact records are kept only as long as needed to fulfil your order, handle returns and meet legal or accounting requirements, after which they are securely deleted.

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your data where we are not legally required to keep it. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with its revision date.

If you have any questions about this Privacy Policy or how your data is handled, email us at support@bagsclub.shop or reach us through our contact page.